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BEACHCOMBER HOT TUBS
FREQUENTLY ASKED QUESTIONS.
Help Center
How to Choose a Hot Tub
What else should I buy with my hot tub?
A hot tub cover, sometimes called a heatshield, is a “must have” to maximize enjoyment and minimize maintenance of your hot tub. Their lifespan can depend on your climate, your cleaning and maintenance schedule and how exposed the cover is to the elements...
What are the health benefits of a hot tub?
Soaking as little as 15 minutes a day in a Beachcomber hot tub can improve your cardiovascular health, help alleviate back and muscle pains, lower your blood pressure and even burn calories!
What is hydrotherapy?
Hydrotherapy is simply using heat, massage, and buoyancy to help alleviate the symptoms of conditions like arthritis and muscle pain. Warm water dilates blood vessels and can increase blood flow to sore or damaged tissues, which can help tired or overworked...
What does SLB mean?
Sound, Lights, BIC-e, https://store.beachcomberhottubs.com/technology
Are all Beachcomber Hot Tubs fully foamed?
LEEP tubs include our Eco3WALL Foam Filled Insulation with the management system inside the tub cavity. HYBRID tubs include our Eco4WALL 100% cavity filled insulation for unrivaled energy efficiency with the management system "cab-forwarded" for easy...
Can a turbo pump be added after the tub has been assembled and shipped?
No- it should be added during production.
Tell me about your guarantee
If you purchase through our e-Store or Outlet Experience Centres the guarantee is purchased direct from Beachcomber. If you purchase your hot tub from a Beachcomber independently owned and operated dealer, the guarantee is also purchased from them. For...
What are the main differences between a LEEP and HYBRID hot tub?
LEEP tubs have the Internal Eco-Pak system built inside the hot tub cavity. Hybrid tubs have Energy Saver Management System in a Cab-Forward Engineered Pack underneath our tiered steps which make for easy access to the system. LEEP tubs do not have our...
Does Beachcomber do the installation of my new hot tub?
Beachcomber dealerships are independently owned and operated , therefore delivery and installation can be discussed and negotiated wth them at the time of purchase.
Can any of your tubs be used in a multi-resident building, ie commercial use?
Our hot tubs are made to be used in a home environment. We do not have certification for our tubs to be used in a large scale commercial setting. Our guarantee is full coverage for residential use.
How to Maintain Your Beachcomber
I have an FL/FLO on my display and nothing is running?
FL codes - whether flashing or solid can be representative of a number of situations. Please call our free technical support line when you are in-front of your hot tub and our experts will walk you through some trouble shooting to confirm the issue ...
Why is my hush pump shutting off when it's supposed to be running 24/7?
You have reduced your set temperature by more than 3 degrees below current water temp. Reduce in 2 degrees increments. Extreme outdooor temperature on tub is allowing Hush pump to heat weater. Prop up corner of cover to release excess heat.
What is ECONOMY MODE?
Economy means the heater has only two 2 hour windows to come on per day. The windows can be increased by increasing the filter times.
What is SLEEP MODE?
Sleep Mode means the heater will stay off until water temperature falls 20oF/10oC below set temperature.
Why is there water leaking out of the air intake?
You have loose or missing jets in your tub and the water is backing up into the air intake system. Replace missing jets or on older tubs tighten jets or replace orings and or back gaskets.
Why are my 700 Series topside control panel buttons not lit up at night anymore?
The panel button back lighting bulbs have burnt out. They need to be replaced.
How do I properly winterize my tub?
Drain tub as normal, remove plumbing assembly from jet pump return line and heater inlet blow air into these lines with a shop vac. Then remove water that comes out. Pour some RV anti freeze into floor drain and into the filter canister area - take your...
How often do you drain your tub?
With an average use of 2 people 3 to 4 times a week every 4 months. Decrease interval with more bathers or more frequent use.
Do I drain the tub when I go on vacation or keep it running?
If the vacation is less than a month and the threat of power outage is low then its best to keep running. If you have a 2006 or newer tub put the heater into sleep mode to reduce power and chemical consumption.
How many hours do I set my filter cycles to?
If your tub has the Hush pump, filter cycles are heater on times in Economy and Sleep mode not filter cycles. On non Hush tubs leave the default of 2 hours twice a day. If a non Hush tub has heavy use increase the hours to 4 hours twice a day.
How to maintain my hot tub water
How often should I change my Microfilter?
Your Microfilter should be rinsed once a week. Depending on how often you use your hot tub, and how many people are using it, you may want to rinse more often. If you are enjoying your hot tub more than three times a week, you can rinse twice a week. ...
Do you recommend Salt/Chlorine Generators on hot tubs?
Salt is corrosive to the mechanical seals in the pumps and the heater element of hot tubs so we do not recommend salt for your hot tub. Also, salt/chlorine generators are utilized to generate chlorine automatically and are not typically recommended for...
Do you recommend the use of Hydrogen Peroxide in hot tubs?
No, Hydrogen Peroxide is a weak oxidizer with no residual capacity and loses efficacy in water with higher temperatures. It is unstable in solutions over 29% and Health Canada does not recognize or approve Hydrogen Peroxide as a sanitizer. It is considered...
Can I switch from Chlorine to Bromine without changing the water?
Yes, you can switch from Chlorine to Bromine without changing the water. You cannot switch from Bromine to Chlorine unless you do a complete drain and fill.
Which is better - Holiday Tender, or Floating Puck Dispenser?
It's really a user preference. Both do the same job and require the same user maintenance, ie. you have to ensure they are open 1 - 2 - or 3 slots. Note: The Holiday Tender slides into the Microfilter (Lily) basket rather than floating freely in the ...
What are the dimensions of the Filter Cleaning Canister?
Dimensions are 20 x 13 x 27". Weight is approximately 2.9 lbs.
I have a white bio-film almost like a skin on my water. What is it and how do I treat it?
This condition is a type of bio-film build-up in the pipes presenting as a white film or flakes. Generally caused by lack of maintenance. Draining may be required more than once depending on the severity of the problem. Step 1 - Shock the Tub and circulate...
Why is Beachcomber's Cleartech UVC Sterilization System so effective?
The Cleartech UVC system is an effective sterilizer and may reduce the amount of tradional water care products you need in a hot tub - but you will still need to add sanitizer.
Do I still need a chlorine or bromine residual in the water?
Yes, maintain a 3-5 ppm level of chlorine to act as a residual sanitizer and oxidizer.
Is Cleartech compatible with an ozone set-up ?
Yes, the two systems perform complimentary functions, the Cleartech as the sanitization, and the ozone as the oxidation.
Ordering from Beachcomber Hot Tubs
How do I check my order status?
To check the status of your order, please sign in to your account or contact us.
What do I do if my order arrives broken or damaged?
If possible, refuse delivery of the broken or damaged items and call us right away for us to assist on resending a new package. Items should be inspected thoroughly at the time of delivery.
If I order a Beachcomber hot tub online, can I customize options?
No. Customizations are available for a fee and are only available through a Beachcomber dealership
Has COVID-19 affected the quality of Beachcomber hot tubs being built?
No. Beachcomber is committed to building the highest standard quality of tubs in our industry. We will not build with sub-standard parts that may be more readily available.
Tell me about delivery if I order direct from Beachcomber.
Curbside delivery is available and should be negotiated at the time of your purchase. Our 5 Star Delivery placement and Wet Start service is available to some addresses.
How does your Flex Jet exchange work?
If you purchased from an independent Beachcomber dealership please reach out to them directly. If not, let us know who you purchased from as that will determine who will do the exchange for you.
Beachcomber Hot Tub Accessories
How long should my Heatshield Cover last?
Your Beachcomber Heatshield Cover should last from 4 to 8 years, depending on the weather, snow load, local conditions, usage and many other factors. Ensure that there are no extra loads on your hot tub Heatshield, like a sleeping dog, or other weight...
What are the dimensions of the Cover Cap?
Dimensions are such to fit up to an 89" x 89" hot tub. The cover cap has a drawstring so the size can be "drawn" down making this cover cap an excellent choice for an 80" x 88" hot tub or smaller.
I can't find the part I'm looking for on your on-line store?
This item is not currently available through our online store. This item is available for order through your local Beachcomber retail partner. To find the store nearest you, please click the following link
What is the actual R value for the Beachcomber HEATSHIELD hot tub cover?
The R-value (measure of resistance to the flow of heat) noted for our Beachcomber HEATSHIELD hot tub cover is up to R14.14 per inch.
What is the radius of the Heatshield.
Our heatshield is comprised of two foam inners for foldability. Each inner has two corners - each corner is trimmed at a 6" radius.
How much clearance does my hot tub cover need?
Allow 44 - 50" clearance from the top of your hot tub.
How much clearance is required for the Lift N Store cover lifter?
Suggest 6" on each side of the tub where the lift is mounted. This Lifter requires 24" clearance at the back of the tub as that is where the cover will be he stored while your hot tub is in use.
How does the Slide 'n Store Extreme work and how much clearance is required?
The steel plate base of the Slide 'n Store Extreme simply fits under your Beachcomber hot tub. No extra ground space is required but this lifter does require 34" minimum (87cm) clearance for the cover as it drops down and is held at the back of your ...
What are the main differences between Lift 'n Store, and Slide 'n Store Plus?
Both require 24" clearance and are guaranteed 2 years. Lift 'n Store has a cantilever lift design and is our original cover lifter - a great simple and convenient entry level lifter/ guaranteed 2 years. Slide 'n Store Plus is equipped with a gas strut...
What are the main differences between Lift 'n Store and AIRLIFT cover lifters?
Lift 'n Store 24"requires 6" clearance. AIRLIFT only requires 9" clearance. Lift 'n Store is lightweight and is often referrred to as our entry level cover lifter. AIRLIFT utilizes gas shock assisted hydraulic springs for easy and light lifting
Hot Tub Pre-Installation
Can I build my hot tub into a deck?
Yes, however it is important to consider a plan so that the management system can be easily accessed for service. Beachcomber will not pay to have your hot tub removed from a next should serviced access be required.
Where do I get the Hot Tub installation Checklist to register?
You have 30 days after delivery to register your tub. The Installation Checklist is with the owner's manual - this will be in the packaging with the hot tub. You actually don't need a sales invoice to go along with the registration. You can fill in the...
I did not receive the Installation Checklist & Owners Manual
Look inside your hot tub door - the hard copy Owners Manual and Installation Checklist are in the door. You can also access the Owners Manual via www.costco.ca - look for the tub you ordered, scroll down and VIEW MORE. Also via www.beachcomberhottubs...
What is the best set up for a GFCI?
The best set up is a standard breaker in the main panel and a GFCI in an outside sub panel.
What's the ideal base for placing my new tub?
A level concrete slab is recommended, though you can also use interlocking pavers or 12" x 12" concrete slabs on a screeded sand base. Ensure that the equipment area for the Hybrid edition is leveled with the hot tub for optimal setup.
Do I need to have the electrical work done before I install a concrete pad base for the hot tub?
Your electrician/ contractor should know these details. The electrical conduit entrance points on your Beachcomber hot tub are on the toe kick, left side and right side so your electrical entry point can be on either side - whichever one of those conduit...
I have a poured concrete slab. How soon can I put my hot tub on it?
It takes 7 days to get 60-75% of the concretes strength - which is the soonest it can bear any loads. Concrete slabs for hot tubs need to be a minimum of 4" thick - but you should check your municipal guidelines for this as well as the guidelines surrounding...
What is the recommended base for placing my new tub?
A level concrete slab is optimal, though you can also use interlocking pavers or 12" x 12" concrete slabs on a screeded sand base. Ensure that the equipment area for the Hybrid edition is leveled with the hot tub for proper installation.