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Ordering from Beachcomber Hot Tubs
How do I check my order status?
To check the status of your order, please sign in to your account or contact us.
What do I do if my order arrives broken or damaged?
If possible, refuse delivery of the broken or damaged items and call us right away for us to assist on resending a new package. Items should be inspected thoroughly at the time of delivery.
If I order a Beachcomber hot tub online, can I customize options?
No. Customizations are available for a fee and are only available through a Beachcomber dealership
Has COVID-19 affected the quality of Beachcomber hot tubs being built?
No. Beachcomber is committed to building the highest standard quality of tubs in our industry. We will not build with sub-standard parts that may be more readily available.
Tell me about delivery if I order direct from Beachcomber.
Curbside delivery is available and should be negotiated at the time of your purchase. Our 5 Star Delivery placement and Wet Start service is available to some addresses.
How does your Flex Jet exchange work?
If you purchased from an independent Beachcomber dealership please reach out to them directly. If not, let us know who you purchased from as that will determine who will do the exchange for you.
Please, mind that only logged in users can submit questions