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BEACHCOMBER HOT TUBS

FREE 100 DAY IN-HOME TRIAL.

We’re sure that you will absolutely love your Beachcomber Hot Tub.
Experience your 100-Day free in-home trial today.

We are so confident in our hot tubs as a proven health and wellness appliance, that we now offer our Beachcomber FREE 100-Day In-Home Trial, which will provide you and your family the stress-free time to ensure that you have the right hot tub. With every new Beachcomber Hot Tub, rest assured that they are all handcrafted and made to the highest quality manufacturing standards, and are backed by our Premium and Premium Extended Guarantees.

We have built Beachcomber Hot Tubs as a company that does the right thing for the customer, and our 98.4% Customer Satisfaction Rating confirms our efforts. Since 1978, Beachcomber has been serving customers around the world and we have been proud to introduce all of them to the joys of hot tubbing with our distinctive model lineup.

We believe so strongly in our hot tubs and our after sales service that we offer a “100 Day Money Back Promise” to ensure you will be 100% happy with your Beachcomber Hot Tub. The reason we have made this commitment to you is because it is our goal to attain a 100% customer satisfaction rating. We are happy, only when you're 100% happy!

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100-Day Exchange Advantage

If you decide that your stock Beachcomber Hot Tub is not a fit for your
home within the first 100 days, we will arrange for a pick-up and a
refund, less shipping, installation, accessories and labour. (customized
Beachcomber Hot Tubs are not eligible for returns; exchange only)

LEARN MORE

100-Day Return Advantage

If you decide that your stock Beachcomber Hot Tub is not a fit for your
home within the first 100 days, we will arrange for a pick-up and a
refund, less shipping, installation, accessories and labour.

LEARN MORE

So, what are you waiting for?
Start your 100-day risk free trial and soak your worries away!

*Terms & Conditions apply. Available at participating Beachcomber Dealerships.

 

How do I exchange my Beachcomber?

  • 1)

    Beachcomber's 100-Day Exchange Advantage allows customers to reselect a different model which they feel may better suit them. They simply pay the applicable retail price difference between the tub that they are exchanging for, less the costs of the consumable services and accessories as listed above.

  • 2)

    Your trial begins the day when your Beachcomber is delivered.

  • 3)

    To activate our "100-Day Exchange option", contact the authorized Beachcomber dealership that you purchased your hot tub from to coordinate a date and time.

  • 4)

    Any damage to the hot tub during the 100-Day In-Home Trial period will be assessed for repairs and you would be responsible for any costs required to bring the hot tub back to meet our quality standards.

  • 5)

    You would be responsible for the following costs that are deemed to be consumable services and accessories:

  • a)

    Shipping charges related to the delivery and exchange.

  • b)

    Any installed or consumed accessories, including Water Care products, filter, lift system, and GFCI etc.

  • c)

    Costs of cleaning, detailing and repackaging the tub for return

  • 6)

    Each customer is limited to one 100-Day In-Home Trial (exchange) period per hot tub.

  • 7)

    Customized Beachcomber Hot Tubs are not eligible for returns; exchange only.

How do I return my Beachcomber?

  • 1)

    Your trial begins the day when your Beachcomber is delivered.

  • 2)

    To activate our "100-Day Return option", contact the authorized Beachcomber dealership that you purchased your hot tub from to coordinate a date and time.

  • 3)

    Any damage to the hot tub during the 100-Day In-Home Trial period will be assessed for repairs and you would be responsible for any costs required to bring the hot tub back to meet our quality standards.

  • 4)

    You would be responsible for the following costs that are deemed to be consumable services and accessories:

  • a)

    Shipping charges related to the delivery and return.

  • b)

    Any installed or consumed accessories, including Water Care products, filter, lift system, and GFCI etc.

  • c)

    Costs of cleaning, detailing and repackaging the tub for return.

  • 5)

    Each customer is limited to one 100-Day In-Home Trial (return) period per hot tub.

  • 6)

    The refund to the purchaser will be in the form of the original tender.

  • RETURNS PROCESSING

  • After your return is received by Beachcomber and received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system.

  • Once entered into our system, your return must be inspected by our Beachcomber Care team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.

  • Please note all water care products are final sale and we do not accept returns or exchanges.