BEACHCOMBER HOT TUBS

FREQUENTLY ASKED QUESTIONS.

Help Center

 

How to Choose a Hot Tub
What else should I buy with my hot tub?
A hot tub cover, sometimes called a heatshield, is a “must have” to maximize enjoyment and minimize maintenance of your hot tub. Their lifespan can depend on your climate, your cleaning and maintenance schedule and how exposed the cover is to the elements...
What are the health benefits of a hot tub?
Soaking as little as 15 minutes a day in a Beachcomber hot tub can improve your cardiovascular health, help alleviate back and muscle pains, lower your blood pressure and even burn calories!
What is hydrotherapy?
Hydrotherapy is simply using heat, massage, and buoyancy to help alleviate the symptoms of conditions like arthritis and muscle pain. Warm water dilates blood vessels and can increase blood flow to sore or damaged tissues, which can help tired or overworked...
What does SLB mean?
Sound, Lights, BIC-e, https://store.beachcomberhottubs.com/technology
Are all Beachcomber Hot Tubs fully foamed?
LEEP tubs include our Eco3WALL Foam Filled Insulation with the management system inside the tub cavity. HYBRID tubs include our Eco4WALL 100% cavity filled insulation for unrivaled energy efficiency with the management system "cab-forwarded" for easy...
Can a turbo pump be added after the tub has been assembled and shipped?
No- it should be added during production.
I would like to purchase a hot tub through your on-line store. Do you have financing available?
For Financeit website - click here  
Tell me about your guarantee
If you purchase through our e-Store or Outlet Experience Centres the guarantee is purchased direct from Beachcomber. If you purchase your hot tub from a Beachcomber independently owned and operated dealer, the guarantee is also purchased from them. For...
What are the main differences between a LEEP and HYBRID hot tub?
LEEP tubs have the Internal Eco-Pak system built inside the hot tub cavity. Hybrid tubs have Energy Saver Management System in a Cab-Forward Engineered Pack underneath our tiered steps which make for easy access to the system. LEEP tubs do not have our...
Does Beachcomber do the installation of my new hot tub?
Beachcomber dealerships are independently owned and operated , therefore delivery and installation can be discussed and negotiated wth them at the time of purchase.
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How to Maintain Your Beachcomber
I have an FL/FLO on my display and nothing is running?
FL codes - whether flashing or solid can be representative of a number of situations. Please call our free technical support line when you are in-front of your hot tub and our experts will walk you through some trouble shooting to confirm the issue ...
Why is my hush pump shutting off when it's supposed to be running 24/7?
You have reduced your set temperature by more than 3 degrees below current water temp. Reduce in 2 degrees increments. Extreme outdooor temperature on tub is allowing Hush pump to heat weater. Prop up corner of cover to release excess heat.
What is ECONOMY MODE?
Economy means the heater has only two 2 hour windows to come on per day. The windows can be increased by increasing the filter times.
What is SLEEP MODE?
Sleep Mode means the heater will stay off until water temperature falls 20oF/10oC below set temperature.
Why is there water leaking out of the air intake?
You have loose or missing jets in your tub and the water is backing up into the air intake system. Replace missing jets or on older tubs tighten jets or replace orings and or back gaskets.
Why are my 700 Series topside control panel buttons not lit up at night anymore?
The panel button back lighting bulbs have burnt out. They need to be replaced.
How do I properly winterize my tub?
Drain tub as normal, remove plumbing assembly from jet pump return line and heater inlet blow air into these lines with a shop vac. Then remove water that comes out. Pour some RV anti freeze into floor drain and into the filter canister area - take your...
How often do you drain your tub?
With an average use of 2 people 3 to 4 times a week every 4 months. Decrease interval with more bathers or more frequent use.
Do I drain the tub when I go on vacation or keep it running?
If the vacation is less than a month and the threat of power outage is low then its best to keep running. If you have a 2006 or newer tub put the heater into sleep mode to reduce power and chemical consumption.
How many hours do I set my filter cycles to?
If your tub has the Hush pump, filter cycles are heater on times in Economy and Sleep mode not filter cycles. On non Hush tubs leave the default of 2 hours twice a day. If a non Hush tub has heavy use increase the hours to 4 hours twice a day.
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How to maintain my hot tub water
How do I clean the internal plumbing?
Beachcomber PIPE CLEANSE is a very effective internal pipe cleaner. Always follow the directions on the label. Regular shocking and simple maintenance of your hot tub, to keep water clean will also help to keep internal plumbing clean. But if the hot...
How often should I change my Microfilter?
Your Microfilter should be rinsed once a week. Depending on how often you use your hot tub, and how many people are using it, you may want to rinse more often. If you are enjoying your hot tub more than three times a week, you can rinse twice a week. ...
Where do I drain my hot tub water?
Once you neutralize the water with Beachcomber's Neutralizer product you can drain onto the grass-away from your tub, or per your municipal guidelines. Refer to our Drain Instructions brochure (attached here). Follow the directions on the label, and ...
How often do I need to add chemicals to my hot tub?
One of the great services that the retail Beachcomber store offers is computer water analysis. They can quickly and accurately test a sample of your water. They can give you a simple 'recipe' sheet on what to add to ensure clear, clean water. Depending...
What are typical causes of foamy water
If you have just filled your hot tub with fresh water, the Calcium Hardness is too low and you require PROTECT. If the water is more than 3 months old then the Total Dissolved Solids (TDS) are too high and you are likely in need of a drain and clean; ...
Can I use CHLOR DISCS with the CARE FREE program?
Yes, you can use CHLOR DISCS with Beachcomber's CARE FREE system. These are especially beneficial if you will be away from your hot tub for an extended amount of time. Our Floating Puck Dispenser, or Holiday Tender products are the ideal way to utilize...
My hot tub water is cloudy but per the test strips, my levels are fine. What can I do?
First, we always recommend rinsing your Microfilter once a week. Depending on how often, and how many people are using your tub, you may want to rinse more often. Your hot tub is likely in need of a good BOOST to bring sanitizer levels up and oxidize...
Do you recommend Salt/Chlorine Generators on hot tubs?
Salt is corrosive to the mechanical seals in the pumps and the heater element of hot tubs so we do not recommend salt for your hot tub. Also, salt/chlorine generators are utilized to generate chlorine automatically and are not typically recommended for...
Do you recommend the use of Hydrogen Peroxide in hot tubs?
No, Hydrogen Peroxide is a weak oxidizer with no residual capacity and loses efficacy in water with higher temperatures. It is unstable in solutions over 29% and Health Canada does not recognize or approve Hydrogen Peroxide as a sanitizer. It is considered...
What maintenance products should I use with Bromo Discs?
Pure Blue, Purezyme and Eliminate Plus - all are included in our the Beachcomber Bromo Tote.
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Ordering from Beachcomber Hot Tubs
How do I check my order status?
To check the status of your order, please sign in to your account or contact us.
What do I do if my order arrives broken or damaged?
If possible, refuse delivery of the broken or damaged items and call us right away for us to assist on resending a new package. Items should be inspected thoroughly at the time of delivery.
Can I trade in my Beachcomber Hot Tub?
Most Beachcomber stores have a trade in program that allows you to upgrade your hot tub. No matter when you purchase your hot tub, you can rest assured that you get the very latest technology built right in. But things to change and evolve, and if you...
Can I pick up my hot tub from Beachcomber Factory directly?
YES! Beachcomber is happy to load your hot tub for you Monday - Friday hours of 7:00 AM - 3:00 PM - NO exceptions. Factory address is 13245 Comber Way, Surrey, BC. Important Notes: Customer must have a trailer or flatdeck large enough to accommodate ...
If I order a Beachcomber hot tub online, can I customize options?
No. Customizations are available for a fee and are only available through a Beachcomber dealership
Has COVID-19 affected the quality of Beachcomber hot tubs being built?
No. Beachcomber is committed to building the highest standard quality of tubs in our industry. We will not build with sub-standard parts that may be more readily available.
Can an extended guarantee be transferred to another buyer?
YES. Please find out the serial number of the hot tub you plan to purchase so we check the guarantee status. We have two guarantees = 2 year standard, and 5 year extended.
Tell me about delivery if I order direct from Beachcomber.
Curbside delivery is available and should be negotiated at the time of your purchase. Our 5 Star Delivery placement and Wet Start service is available to some addresses.
How does your Flex Jet exchange work?
If you purchased from an independent Beachcomber dealership please reach out to them directly. If not, let us know who you purchased from as that will determine who will do the exchange for you.
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Beachcomber Hot Tub Accessories
Will the SAFE AXISS tiered step fit on an older Beachcomber tub?
The tiered HYBRID4 step will fit any tub that was manufactured after and including year 2000.
How long should my Heatshield Cover last?
Your Beachcomber Heatshield Cover should last from 4 to 8 years, depending on the weather, snow load, local conditions, usage and many other factors. Ensure that there are no extra loads on your hot tub Heatshield, like a sleeping dog, or other weight...
What are the dimensions of the Cover Cap?
Dimensions are such to fit up to an 89" x 89" hot tub. The cover cap has a drawstring so the size can be "drawn" down making this cover cap an excellent choice for an 80" x 88" hot tub or smaller.
What is the ETA for an in-stock Heatshield Cover ordered on-line?
3-7 business days.
What is the ETA for a custom Heatshield Cover ordered on-line?
6-8 weeks.
I can't find the part I'm looking for on your on-line store?
This item is not currently available through our online store. This item is available for order through your local Beachcomber retail partner. To find the store nearest you, please click the following link
What is the actual R value for the Beachcomber HEATSHIELD hot tub cover?
The R-value (measure of resistance to the flow of heat) noted for our Beachcomber HEATSHIELD hot tub cover is up to R14.14 per inch.
What is the radius of the Heatshield.
Our heatshield is comprised of two foam inners for foldability. Each inner has two corners - each corner is trimmed at a 6" radius.
What is the weight of the 89" x 89" Heatshield cover?
49 LBS
What is the weight of the 80" x 88" Heatshield cover?
43 LBS
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Hot Tub Pre-Installation
Can I build my hot tub into a deck?
Yes, however it is important to consider a plan so that the management system can be easily accessed for service. Beachcomber will not pay to have your hot tub removed from a next should serviced access be required.
Where do I get the Hot Tub installation Checklist to register?
You have 30 days after delivery to register your tub. The Installation Checklist is with the owner's manual - this will be in the packaging with the hot tub. You actually don't need a sales invoice to go along with the registration. You can fill in the...
I did not receive the Installation Checklist & Owners Manual
Look inside your hot tub door - the hard copy Owners Manual and Installation Checklist are in the door. You can also access the Owners Manual via www.costco.ca - look for the tub you ordered, scroll down and VIEW MORE. Also via www.beachcomberhottubs...
What is the best set up for a GFCI?
The best set up is a standard breaker in the main panel and a GFCI in an outside sub panel.
What's the ideal base for placing my new tub?
A level concrete slab is recommended, though you can also use interlocking pavers or 12" x 12" concrete slabs on a screeded sand base. Ensure that the equipment area for the Hybrid edition is leveled with the hot tub for optimal setup.
Do I need to have the electrical work done before I install a concrete pad base for the hot tub?
Your electrician/ contractor should know these details. The electrical conduit entrance points on your Beachcomber hot tub are on the toe kick, left side and right side so your electrical entry point can be on either side - whichever one of those conduit...
I have a poured concrete slab. How soon can I put my hot tub on it?
It takes 7 days to get 60-75% of the concretes strength - which is the soonest it can bear any loads. Concrete slabs for hot tubs need to be a minimum of 4" thick - but you should check your municipal guidelines for this as well as the guidelines surrounding...
What is the recommended base for placing my new tub?
A level concrete slab is optimal, though you can also use interlocking pavers or 12" x 12" concrete slabs on a screeded sand base. Ensure that the equipment area for the Hybrid edition is leveled with the hot tub for proper installation.
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